Packaging & Shipping Process

The White Glove Packaging Process

The safety of your artwork is our highest priority. Every original and limited edition print is packaged with museum-level care.

For Original Artworks:

1. 1. Protective Layer: The artwork is gently wrapped in glassine paper (acid-free, moisture-resistant) to protect the surface and prevent shifting of the charcoal/pastel.
   2. Rigid Shield: The protected artwork is rolled in 10 cm diameter, 2mm thick rigid cardboard tube.
   3. Final Shell: The entire package is then secured within a specialized, heavy-duty cardboard box or, for very large pieces, a custom-built wooden crate.
   4. Documentation: As per our Acquisition Contract, we photograph and/or video the final packaging process to document the item’s pristine condition before handover.

 

For Limited Edition Prints:

Prints are rolled with the utmost care, avoiding creases, and placed inside extra-thick, wide-diameter mailing tubes to prevent curvature and crushing during transit.

 

The Shipping Procedure

1. 1. Preparation: After the final payment clears, the artwork is immediately packaged and the necessary customs documentation is completed.
   2. Dispatch: Within one business day of final payment, the package is handed to the specialized courier (DHL Express or equivalent).
   3. Insurance: The shipment is fully insured for the Artwork’s declared value (as covered in your shipping fee).
   4. Tracking: You will receive a direct tracking link via email shortly after dispatch.